Privacy Policy

Crestwave ("Crestwave", "we", "us", or "our") operates a market intelligence platform, dashboard, mobile experience, and related websites. This Privacy Policy explains what we collect, how we use it, and the choices available to you.

1. Information we collect

We collect account information you provide, including email address, authentication identifiers, subscription status, support messages, and settings such as watchlists or notification preferences. We also collect limited operational telemetry such as device, browser, IP-derived region, logs, and usage events needed to secure, debug, and improve the service.

Payment information is processed by our payment providers. We receive payment status, plan, renewal, cancellation, and transaction metadata, but we do not store full card numbers.

2. How we use information

We use information to authenticate users, provide subscribed features, process billing, maintain security, prevent abuse, respond to support requests, measure service health, and improve Crestwave. We do not sell personal information and we do not use customer account data to train third-party AI models.

3. Sharing

We share information with service providers that help us operate Crestwave, including hosting, authentication, analytics, payment, email, and support providers. We may disclose information if required by law, to protect rights and safety, or in connection with a merger, acquisition, financing, or sale of assets.

4. Data retention

We keep account information while your account is active and as needed for security, billing, legal, and operational requirements. You may request deletion of your account. Some records may be retained where required by law or for legitimate security and fraud prevention purposes.

5. Security

We use administrative, technical, and organizational safeguards designed to protect user information. No system is perfectly secure, so please protect your credentials and notify us if you believe your account has been compromised.

6. Your choices and rights

You can request access, correction, export, or deletion of your personal information by contacting us. Depending on your location, you may have additional privacy rights under applicable law, including rights to object to or restrict certain processing.

7. International users

Crestwave is operated from the United States. If you access the service from outside the United States, your information may be processed in the United States or other locations where our service providers operate.

8. Changes

We may update this Privacy Policy as Crestwave evolves. Material updates will be reflected by changing the last updated date and, where appropriate, by providing additional notice.

9. Contact

For privacy questions, contact [email protected].